We set these policies to ensure that you are fully aware of our return and refund methods and procedures.Please read our return & refund policy carefully
⚠️ Note : At Quickart Store, we do not offer returns on any products once sold. We offer only 7 days Replacement policy. Please ensure that you check the product details thoroughly before placing your order.
Replacement Policy
We only offer replacement under the following conditions:
If the item is damaged upon delivery.
If you receive the wrong product.
If any item is missing from your order.
Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
Missing Items: Should any items be absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 48 hours of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).
Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility. Please contact our customer support team for further instructions on how to proceed with the exchange.
Non-Returnable Items:
❌ Products that show signs of use or physical damage by the customer. ❌ Items without original packaging, tags, or missing accessories. ❌ Perishable, intimate, and personal care products.
Quickart Store Policy for Custom-Printed Products
a. Order Cancellation: Once a customer places an order for a printed product, it cannot be canceled. This is due to the production costs associated with printing on the bottle and the inability to resell the customized item.
b. Undeliverable Shipments: If a shipment cannot be delivered by the designated courier, Quicakrt Store will arrange for the shipment to be sent via an alternative courier service. However, the product will not be taken back under any circumstances.
Delayed Deliveries by Courier: – If delivery occurs beyond the standard time frame (e.g., 7 Days due to courier delays), Quickart Store will work with the courier service to address concerns on a case-by-case basis, provided the delay was courier-related. – We recommend tracking your order regularly and contacting us if the parcel shows no updates within 15 days of dispatch.
Exceptions: – Quicakrt Store cannot assume responsibility for unreported damages or claims made beyond the above timelines. Please understand that these measures are in place to adhere to courier regulations.
a. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the replacement process.
b. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
Rejection/Denial of Parcel Policy:
If a customer rejects or denies accepting the parcel after it has been dispatched, the following deductions will apply: – Shipping Charge: 2 times the original shipping charge will be deducted (this includes the cost of both forward and reverse shipping). – Packing Charge: 10% of the product value will be deducted as a packing charge.
These deductions will be made before issuing any refunds.
Replacement Process:
Contact our support team at [care@quicakrtstore.com] within 7 days of receiving the product.
Provide clear images/videos of the issue for verification.
Once approved, we will arrange a replacement pickup.
A replacement product will be shipped after we receive the returned item.
The Replacement will be processed only if:
1) It is determined that the product was not damaged while in your possession
2) The product is not different from what was shipped to you
3) The product is returned in its original condition
4) Customer must take an unboxing video.
6) Original Condition and Packaging: To qualify for a exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Refund Policy:
Since we offer only replacements, refunds are not applicable. If a replacement is not possible due to stock unavailability, we may offer a store credit or refund at our discretion.
